KHAIRULLAH

1500005706

Degree Strata 2

Program/Study Program MM (Management)

Faculty/School BINUS Business School Master Program

Campus

THESIS TITLE ANALYSIS BETWEEN SERVICE QUALITY, PERCEIVED VALUE, CUSTOMER SATISFACTION AND CUSTOMER SWITCHING INTENTION HOUSEHOLD SEGMENT CUSTOMERS IN PT PLN (PERSERO) UP3 BALIKPAPAN, EAST KALIMANTAN