DIENA DWIDIENAWATI

Degree Strata 3

Program/Study Program Doctor of Research in Management

Faculty/School BINUS Business School Doctoral Program

Campus

GPA 3.97

Achievement Summa Cum Laude (Wisudawan Terbaik)

DISSERTATION TITLE THE EFFECT OF GENEROSITY AND PERCEIVED SYSTEM QUALITY TO LOYALTY, AND SERVICE FAIRNESS TO LOYALTY MEDIATED BY CUSTOMER SATISFACTION (AN EMPIRICAL STUDY AT BPJS KESEHATAN INDONESIA)