PRITALIA SAFIRA DEVIANA

2001608622
Degree Strata 1
Program/Study Program Industrial Engineering
Faculty/School Faculty of Engineering
Campus BINUS
@ Kemanggisan Campus
THESIS TITLE ANALYSIS OF THE SERVICE SYSTEM AT THE STUDENT SERVICE CENTER OFFICE OF ABC UNIVERSITY USING CUSTOMER SATISFACTION INDEX (CSI) AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHODS

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