KHORY S. LIAN

2001615395

Degree Strata 1

Program/Study Program Management

Faculty/School BBS Undergraduate Program

THESIS TITLE IMPROVING THE QUALITY OF SERVICE AND EMPLOYEE PERFORMANCE ON CUSTOMER SATISFACTION IN THE FIELD OF OLD-AGE SAVINGS AND PENSION FUNDS DURING THE COVID-19 PANDEMIC (CASE STUDY PT TASPEN (PERSERO) PEKANBARU BRANCH)