CLARA INTAN

2001887815
Degree Strata 2
Program/Study Program Master of Industrial Engineering
Faculty/School BINUS Graduate Program
Campus
THESIS TITLE DETERMINATION OF PRIORITY FOR SERVICE IMPROVEMENT USING THE SERVQUAL DIMENSIONS, IMPORTANCE PERFORMANCE ANALYSIS AND ANALYTICAL HIERARCHY PROCESS TO IMPROVE THE SERVICE QUALITY IN TERMINAL 3 SOEKARNO-HATTA AIRPORT

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