FARREL RADIVA GAUTAMA

2101660771
Degree Strata 1
Program/Study Program Industrial Engineering
Faculty/School Faculty of Engineering
THESIS TITLE CUSTOMER SATISFACTION ANALYSIS USING THE CUSTOMER SATISFACTION INDEX (CSI) AND SERVICE IMPROVEMENT USING THE IMPORTANCE PERFORMANCE ANALYSIS (IPA) IN ONLINE AND OFFLINE SEMINAR PROGRAMS

Copyright © BINUS UNIVERSITY. All rights reserved