BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
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Graduation
Wisuda 64
M. FADLY AULIA RACHMAN
M. FADLY AULIA RACHMAN
2101665141
Degree
Strata 1
Program/Study Program
Industrial Engineering
Faculty/School
Faculty of Engineering
THESIS TITLE
CUSTOMER SATISFACTION ANALYSIS USING THE CUSTOMER SATISFACTION INDEX (CSI) AND SERVICE IMPROVEMENT USING THE IMPORTANCE PERFORMANCE ANALYSIS (IPA) IN ONLINE AND OFFLINE SEMINAR PROGRAMS
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