BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
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Graduation
Wisuda 64
FELIA PUTRI ANDANI
FELIA PUTRI ANDANI
2101665715
Degree
Strata 1
Program/Study Program
Business Management
Faculty/School
BBS Undergraduate Program
THESIS TITLE
ANALYSIS OF THE RELATIONSHIP OF E-SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION, CUSTOMER TRUST WHICH IMPACT ON REPURCHASE INTENTION, WORD OF MOUTH, AND SITE REVISIT ONLINE SHOP CONSUMERS