MUHAMMAD ANGGORO ABIMANYU

2101692413

Degree Strata 1

Program/Study Program Marketing Communication

Faculty/School Faculty of Digital Communication and Hotel & Tourism

Campus

THESIS TITLE HANDLING EFFECT CUSTOMER COMPLAINTS AGAINTS REPUTATION SHOPEE IN JAKARTA (CASE STUDY ABOUT EFFECT OF HANDLING CUSTOMER COMPLAINTS USING CASH ON DELIVERY PAYMENT MRCHANISM ON SHOPEE REPUTATION IN JAKARTA)