JESSICA TESSYA SALIM

2101698985

Degree Strata 1

Program/Study Program Information Systems

Faculty/School School of Information Systems

THESIS TITLE ANALYSIS OF THE INFLUENCE OF CUSTOMER EXPECTATION, E-COMMERCE SERVICE QUALITY AND PERCEIVED VALUE ON E-COMMERCE USER SATISFACTION DUE TO THE IMPACT OF LARGE-SCALE SOCIAL RESTRICTIONS AND WORK FROM HOME IN DKI JAKARTA AREA