BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
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Graduation
Wisuda 62
FITRIA GUNTI SARI
FITRIA GUNTI SARI
2101784603
Degree
Strata 1
Program/Study Program
Business Management (PJJ)
Faculty/School
BINUS Online Learning
THESIS TITLE
ANALYSIS OF PARTICIPANTS SATISFACTION USING SERVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHOD IN BPJS KESEHATAN