AHMAD FAKHRUDDIN

2101959576

Degree Strata 2

Program/Study Program MM (Management)

Faculty/School BINUS Business School Master Program

THESIS TITLE THE EFFECT OF E-SERVICE QUALITY ON BRAND IMAGE, TRUST, SATISFACTION AND CUSTOMER LOYALTY OF ONLINE MUTUAL FUND PORTAL IN INDONESIA: A CASE STUDY OF ONLINE MUTUAL FUND INVESTORS IN GREATER JAKARTA