FELIA EVANGELISTA

Degree Strata 1

Program/Study Program Business Management

Faculty/School BBS Undergraduate Program

GPA 3.91

Achievement Summa Cum Laude (Wisudawan Terbaik)

THESIS TITLE THE EFFECT OF E-SERVICE QUALITY AND BRAND IMAGE ON E-LOYALTY THROUGH E-WORD OF MOUTH (A STUDY ON SUBSCRIPTION VIDEO ON DEMAND (SVOD) SERVICES IN BEKASI)