RATNA FARIDA SIRAIT

2201837005

Degree Strata 1

Program/Study Program Management

Faculty/School BBS Undergraduate Program

Campus

THESIS TITLE THE INFLUENCE OF TOTAL QUALITY MANAGEMENT AND WORK ENVIRONMENT IMPROVEMENT ON THE QUALITY OF SERVICES IN GEOTECHNICAL AND STRUCTURAL MONITORING SERVICES DURING THE COVID-19 PANDEMIC (CASE STUDY: PT. CAHAYA INDO PRIMA)