ANNASTASYA CLOUDIA RACHEL

2201849705

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

Campus BULC Bekasi

THESIS TITLE THE EFFECT OF CUSTOMER SATISFACTION ON WORD OF MOUTH AND THEIR IMPACT ON CUSTOMER REVISIT INTENTION PT. PELNI (PERSERO) CASE STUDY ON KM LABOBAR ROUTE EAST INDONESIA