ANIS FAWJIYYAH ANWAR

2201852675

Degree Strata 1

Program/Study Program Business Management

Faculty/School BBS Undergraduate Program

THESIS TITLE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY AND PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE (CASE STUDY : INDIHOME USERS PT TELEKOMUNIKASI INDONESIA)