BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
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Graduation
Wisuda 64
DINDA APRILIA PRATIWI
DINDA APRILIA PRATIWI
2201870330
Degree
Strata 1
Program/Study Program
Industrial Engineering
Faculty/School
Faculty of Engineering
THESIS TITLE
CUSTOMER SATISFACTION ANALYSIS OF PT XYZ USING INDEX PERFORMANCE ANALYSIS (IPA) AND CUSTOMER SATISFACTION INDEX (CSI) METHODS