BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
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Graduation
Wisuda 68
VERONIKA H. PURBA
VERONIKA H. PURBA
2201920524
Degree
Strata 2
Program/Study Program
Information Systems Management
Faculty/School
BINUS Graduate Program
THESIS TITLE
ANALYSIS OF CUSTOMER SATISFACTION AND CUSTOMER LOYALTY WITH THE IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AT VIZTA GYM MEDAN