SHIERLYN SUTANTO

2301887250

Degree Strata 1

Program/Study Program Management

Faculty/School BBS Undergraduate Program

THESIS TITLE ANALYSIS OF THE EFFECT OF E-TRUST AND E-SERVICE QUALITY ON E-SATISFACTION AND ITS IMPACT ON E-LOYALTY ON TIKTOK SHOP USERS (STUDY ON CONSUMERS OF SCARLETT WHITENING'S OFFICIAL)