CHINDY ERA CHYSARA

2301927701

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

Campus

THESIS TITLE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY (CASE STUDY OF IMPLEMENTATION OF INNOVATION IN ANGKE RESTAURANT SERVICE IN JAKARTA DURING THE COVID-19 PANDEMIC)