BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
More
Graduation
Wisuda 68
LANA HERLANDO
LANA HERLANDO
2301932260
Degree
Strata 1
Program/Study Program
Information Systems
Faculty/School
School of Information Systems
Campus
BINUS
@ Kemanggisan Campus
THESIS TITLE
THE IMPACT OF CUSTOMER SATISFACTION THROUGH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) TOWARDS ONLINE OJEK APPLICATION'S CUSTOMER LOYALTY