VIA GADING SIMBOLON

2301949375

Degree Strata 1

Program/Study Program Business Management

Faculty/School BBS Undergraduate Program

THESIS TITLE THE EFFECT OF SERVICE QUALITY AND SERVICE INNOVATION ON CUSTOMER SATISFACTION WITH CUSTOMER VALUE CREATION, BRAND EQUITY, AND CUSTOMER TRUST AS MEDIATING VARIABLES (CASE STUDY: SOEKARNO-HATTA INTERNATIONAL AIRPORT)