WINDA FITRIANA NINDYATAMI

2301950805

Degree Strata 1

Program/Study Program Management

Faculty/School BBS Undergraduate Program

THESIS TITLE THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION, TRUST, CONGRUENCE, SWITCHING COST, AND BIKE ATTRACTIVENESS ON WORD OF MOUTH TROUGH CUSTOMER LOYALTY ON ELECTRIC RAIL TRAIN (KRL)