ABIMANYU YOGA PRASTAMA

2301971974

Degree Strata 1

Program/Study Program Information Systems (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE USER EXPERIENCE ANALYSIS OF WEB-BASED APPLICATION SYSTEM OTRS (OPEN-SOURCE TICKET REQUEST SYSTEM) BY USING HEURISTIC EVALUATION METHOD (CASE STUDY PT DATACOMM DIANGRAHA)