ERPITA RACHMAN

2301985172
Degree Strata 2
Program/Study Program Industrial Engineering
Faculty/School BINUS Graduate Program
Campus Binus Online Learning
GPA 3.93
Achievement Summa Cum Laude
THESIS TITLE ANALYSIS OF FACTORS AFFECTING PASSENGER SATISFACTION AND LOYALTY TO IMPROVE THE SERVICE QUALITY OF PASSENGERS IN CROSSING FERRY TRANSPORTATION SERVICES

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