VANIA DELLARESSA

2401966426

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE THE INFLUENCE OF SERVICE QUALITY ON ELECTRONIC WORD OF MOUTH (E-WOM) THROUGH CUSTOMER SATISFACTION AND CUSTOMER DELIGHT BASED ON EXPECTATION CONFIRMATION THEORY (ECT) AT PT HANGAR TUJUHBELAS