BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
More
Graduation
Wisuda 71
SYIFA HERSAFITRI
SYIFA HERSAFITRI
2402344025
Degree
Strata 2
Program/Study Program
Communication
Faculty/School
BINUS Graduate Program
THESIS TITLE
THE INFLUENCE OF TICKET RESERVATION, CHECK-IN SERVICE, ON TIME PERFORMANCE, CABIN CREW, CLEANLINESS & COMFORT, MEALS & ENTERTAINMENT ON CUSTOMER SATISFACTION OF PELITA AIIR AIRLINES