FELICIA VIONITA

2402345431

Degree Strata 2

Program/Study Program MM (Management)

Faculty/School BINUS Business School Master Program

THESIS TITLE ONLINE GROCERY SHOPPING: THE INFLUENCE OF E-SERVICE QUALITY, UTILITARIAN VALUE, HEDONIC VALUE ON E-SATISFACTION AND ITS IMPACT ON E-LOYALTY AMONG MILLENNIALS AND GEN Z IN JABODETABEK