NATHANIA WIRANDA

2440030393

Degree Strata 1

Program/Study Program International Business Management

Faculty/School BBS Undergraduate Program

THESIS TITLE THE EFFECT OF E-SERVICE QUALITY, E-TRUST, AND E-CUSTOMER EXPERIENCE THROUGH E-CUSTOMER LOYALTY (CASE STUDY ON E-COMMERCE CUSTOMERS OF HOME FURNISHING RETAIL PT XYZ IN THE JABODETABEK AREA)