AMABELLE

Degree Strata 1

Program/Study Program Information Systems SOCCA

Faculty/School School of Computing and Creative Arts

GPA 3.95

Achievement Summa Cum Laude

THESIS TITLE RE-ENGINEERING OF CLIENT RELATIONSHIP MANAGEMENT TAILORED TO BLIBLI AS AN ECOMMERCE BUSINESS CRM SOFTWARE AS AN IT SOLUTION TO INCREASE CUSTOMER ACQUISITION, RETENTION, AND MARKET PENETRATION