PERI PITRIANSYAH

2440091634

Degree Strata 1

Program/Study Program Industrial Engineering (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE ANALYSIS OF SERVICE QUALITY OF OIL AND GAS SERVICE COMPANY XYZ IN SET AND RETRIEVE HPHT PLUG ACTIVITIES USING THE SERVICE QUALITY (SERVQUAL) AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHODS