MICHAEL ALEXANDER GAMBEH

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

GPA 3.94

Achievement Summa Cum Laude

THESIS TITLE ANALYSIS OF THE EFFECT OF CUSTOMER EXPERIENCE, CUSTOMER SATISFACTION, AND WORD-OF-MOUTH INTENTION WITH DEMOGRAPHICS AS A MODERATOR ON THE LOYALTY OF FUEL APP USERS IN SOUTH JAKARTA