AURELIA OCTAVIA

Degree Strata 1

Program/Study Program Business Management

Faculty/School BBS Undergraduate Program

GPA 3.91

Achievement Summa Cum Laude

THESIS TITLE THE INFLUENCE OF E-SERVICE QUALITY, PERCEIVED VALUE, AND PERCEIVED EASE OF USE ON CONTINUANCE INTENTION THROUGH CUSTOMER SATISFACTION IN GEN Z IN USING MOBILE BANKING IN THE JABODETABEK AREA