MUHAMAD ARIE KURNIAWAN

2502034351

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE THE INFLUENCE OF SERVICE QUALITY AND BRAND IMAGE ON SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY IN THE PLN MOBILE APPLICATION AT PT. PLN (PERSERO) ULP TANJUNG PURA