HANZOLAH FURSAN EFFENDI

2502111445

Degree Strata 1

Program/Study Program Industrial Engineering (PJJ)

Faculty/School BINUS Online Learning

Campus BULC Bekasi

THESIS TITLE THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT THE CATERING COMPANY PT PANGANUSA AKSARA KAWA IMPLEMENTING SERVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHODS