HANZOLAH FURSAN EFFENDI

2502111445

Degree Strata 1

Program/Study Program Industrial Engineering (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT THE CATERING COMPANY PT PANGANUSA AKSARA KAWA IMPLEMENTING SERVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHODS