AGNES CINTYA SINAMBELA

2502446375

Degree Strata 2

Program/Study Program MM (Management)

Faculty/School BINUS Business School Master Program

THESIS TITLE THE INFLUENCE OF SERVICE QUALITY, PRICE FAIRNESS, STORE ATMOSPHERE ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION AND MODERATED BY SWITCHING COST AMONG COFFEE SHOP CONSUMERS IN JAKARTA