VENNY CHRISNAWATI PURNOMO

2502515593

Degree Strata 2

Program/Study Program MM (Management)

Faculty/School BINUS Business School Master Program

THESIS TITLE ANALYSIS OF FACTORS INFLUENCING CUSTOMER SATISFACTION AND ITS IMPACT ON CORPORATE CUSTOMER LOYALTY IN FUND PLACEMENT ACCOUNTS AT BANKS (STUDY OF PT BANK CENTRAL ASIA TBK)