JOHANA IVA ENDRASWARI

2540134855

Degree Strata 1

Program/Study Program Business Management

Faculty/School BBS Undergraduate Program

THESIS TITLE THE EFFECT OF SERVICE QUALITY ON EMOTION, EWOM, AND CUSTOMER EXPERIENCE AND THE EFFECT OF EMOTION, EWOM, AND CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY ON ONLINE TRANSPORTATION AMONG GEN Z IN INDONESIA