BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
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Graduation
Wisuda 72
JOHANA IVA ENDRASWARI
JOHANA IVA ENDRASWARI
2540134855
Degree
Strata 1
Program/Study Program
Business Management
Faculty/School
BBS Undergraduate Program
THESIS TITLE
THE EFFECT OF SERVICE QUALITY ON EMOTION, EWOM, AND CUSTOMER EXPERIENCE AND THE EFFECT OF EMOTION, EWOM, AND CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY ON ONLINE TRANSPORTATION AMONG GEN Z IN INDONESIA
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