RONALD GUNAWAN

Degree Diploma 4

Program/Study Program Hotel Management

Faculty/School Faculty of Digital Communication and Hotel & Tourism

GPA 3.91

Achievement Summa Cum Laude, Wisudawan Terbaik

THESIS TITLE ENHANCING USER EXPERIENCE THROUGH TECHNOLOGY ADOPTION AND SERVICE EFFICIENCY: A SERVICE DESIGN PERSPECTIVE IN ONLINE-TO-OFFLINE FOOD AND BEVERAGE RETAIL