MOCHAMAD TAFLY RACHMANSYAH

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

GPA 3.96

Achievement Summa Cum Laude

THESIS TITLE THE IMPACT OF SERVICE QUALITY FACTORS AND IT USE ON PATIENT SATISFACTION AND ITS EFFECT ON PATIENT LOYALTY AT SILOAM SRIWIJAYA HOSPITAL PALEMBANG