FARSA RAFKY FAHRUDIN

2602221802

Degree Strata 1

Program/Study Program Industrial Engineering (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE MEASURING THE OPERATIONAL PROCESS EFFICIENCY OF THE AGENCY UNIT AT PT AIA FINANCIAL IN SOUTH JAKARTA USING DATA ENVELOPMENT ANALYSIS (DEA) AND VALUE STREAM MAPPING (VSM)