BINUS @
Greater Jakarta
Bandung
Malang
BINUS Graduation
More
Graduation
Wisuda 71
FERDINANDUS LEVIN
FERDINANDUS LEVIN
2602248451
Degree
Strata 1
Program/Study Program
Business Management (PJJ)
Faculty/School
BINUS Online Learning
THESIS TITLE
THE INFLUENCE OF E-SERVICES QUALITY ON CUSTOMER LOYALTY AND POSITIVE WORD OF MOUTH THROUGH CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION IN BANK GROUPS BASED ON KBMI IV