MUTIARA NURMALA

2602248514

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

Campus BULC Malang

THESIS TITLE THE INFLUENCE OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT ON BRAND TRUST AND CUSTOMER ENGAGEMENT AND ITS IMPACT ON CUSTOMER LOYALTY, SATISFACTION, AND RETENTION IN THE CONSULTANT SERVICES INDUSTRY