FRANCISCA YANI WIDIYANTI

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

GPA 4

Achievement Excellent, Summa Cum Laude

THESIS TITLE THE INFLUENCE OF E-SERVICES QUALITY ON CUSTOMER LOYALTY AND POSITIVE WORD OF MOUTH THROUGH CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION IN BANK GROUPS BASED ON KBMI IV