AFIFAH HIDAYATUL HANIFAH

2602263881
Degree Strata 1
Program/Study Program Business Management (PJJ)
Faculty/School BINUS Online Learning
GPA 3.94
Achievement Summa Cum Laude
THESIS TITLE THE INFLUENCE OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT ON BRAND TRUST AND CUSTOMER ENGAGEMENT AND ITS IMPACT ON CUSTOMER LOYALTY, SATISFACTION, AND RETENTION IN THE CONSULTANT SERVICES INDUSTRY
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