AULIA RIZKY ASTRID

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

GPA 3.96

Achievement Summa Cum Laude

THESIS TITLE ANALYSIS OF THE INFLUENCE OF TOTAL QUALITY MANAGEMENT (TQM) ON CUSTOMER SATISFACTION AND COMPANY REPUTATION AT PLN ULP PAGADEN WITH THE SERVICE QUALITY OF THE PLN MOBILE APPLICATION AS A MEDIATING VARIABLE