NICHOLAS SEPTIAN HANAFI

2602559583
Degree Strata 2
Program/Study Program Business Management
Faculty/School BINUS Business School Master Program
Campus BINUS
@ Alam Sutera Campus
THESIS TITLE The Role of AI Chatbot Service Quality in Customer Satisfaction and Customer Loyalty: A Study of Shopee E-Commerce Users Generation Z in Indonesia

Copyright © BINUS UNIVERSITY. All rights reserved