ANGELINE SURYAATMADJA

Degree Strata 2

Program/Study Program Information Systems Management

Faculty/School Graduate Program

GPA 4.00

Achievement BINUS Award of Excellence, Summa Cum Laude, Wisudawan Terbaik

THESIS TITLE From Manual to Data-Driven: Integrating Multilingual NLP and Workload Forecasting in IT Service Management Routing Decisions