ADITYA LUTFI ROSI RAHMADANI

2702379826

Degree Strata 1

Program/Study Program Industrial Engineering (PJJ)

Faculty/School BINUS Online Learning

Campus BULC Semarang

THESIS TITLE IMPROVING SERVICE QUALITY USING THE SERVICE QUALITY (SERVQUAL) AND QUALITY FUNCTION DEPLOYMENT (QFD) APPROACHES (CASE STUDY: BEAUTY CLINIC X SEMARANG)