ANNINDYA CHIKA APRILIA

2702427926

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE THE INFLUENCE OF E-SERVICE QUALITY, E-TRUST, AND EASE OF USE ON E-LOYALTY THROUGH PLN MOBILE APPLICATION E-SATISFACTION (CASE STUDY AT PT PLN (PERSERO) UP3 MERAUKE)